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Get Help from Our Support Team

We’re here to help! Whether you have questions, need technical support, or want to share feedback, we’d love to hear from you.

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Contact Methods

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Email Support

Email: [email protected] Response time: We typically respond within 24 hours on business days. What to include in your email:
  • Your name and email address
  • Which app you’re using (Docs, Sheets, Outlook, etc.)
  • A clear description of your issue
  • Steps to reproduce the problem
  • Any error messages you received
  • Your browser and operating system

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Support Portal

Visit our support portal at: https://support.coregptapps.com You can:
  • Submit support tickets
  • Track ticket status
  • View knowledge base articles
  • Access documentation

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Chat Support

Available during business hours (9 AM - 5 PM UTC):
  • Click the chat icon in the CoreGPT sidebar
  • Or visit our website for live chat

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Common Support Topics

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Installation Help

If you’re having trouble installing CoreGPT:

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Feature Questions

If you have questions about how to use CoreGPT:

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Technical Issues

If you’re experiencing technical problems:
  • See the Troubleshooting page
  • Check your internet connection
  • Try clearing your browser cache
  • Contact support if the issue persists

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Billing & Account

If you have questions about billing or your account:
  • Check the FAQ for billing questions
  • Visit your account settings
  • Contact support for account-specific issues

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Feedback & Feature Requests

We’d love to hear your ideas! You can:
  • Submit feature requests through the CoreGPT sidebar
  • Email us at [email protected]
  • Visit our roadmap to see planned features

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Response Times

Email Support: 24 hours (business days) Chat Support: During business hours (9 AM - 5 PM UTC) Support Portal: 24/7 access to knowledge base

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Business Hours

Monday - Friday: 9 AM - 5 PM UTC Saturday - Sunday: Closed (but we respond to urgent issues)

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Before You Contact Support

Please check these resources first:

FAQ

Find answers to common questions.

Troubleshooting

Solve common issues yourself.

Installation Guide

Step-by-step installation help.

First Steps

Learn how to use CoreGPT.

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Urgent Issues

If you’re experiencing a critical issue:
  1. Try the troubleshooting steps first
  2. Email support with “URGENT” in the subject line
  3. Include all relevant details (app, browser, error message, etc.)
  4. Check your email for our response
We prioritize urgent issues and will respond as quickly as possible.

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Feedback & Suggestions

We’re always improving CoreGPT. We’d love to hear:
  • Feature ideas
  • Improvement suggestions
  • What you love about CoreGPT
  • What could be better
Send feedback to: [email protected]

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Privacy & Security

When you contact support:
  • Your information is kept confidential
  • We never share your data with third parties
  • Your support tickets are encrypted
  • We comply with GDPR and data protection laws

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Status Page

Check the status of CoreGPT services:

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Social Media

Follow us for updates and announcements:

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Thank You!

We appreciate your patience and feedback. CoreGPT is better because of users like you!
Have a question not answered here? Email us at [email protected] and we’ll be happy to help!